If you open your bag and you believe items are missing from your order, please let us know immediately by calling (855) 865-6359 or by emailing us at [email protected]
Our well-trained and professional customer service team will work hand-in-hand with our drivers, dispatch, and cleaning partners to ensure that we track down anything that might be lost or missing.
We are a very large and complex logistics operation and in order for us to be 100% thorough, we ask that you allow us up to 10 business days to reunite you with any missing items. The majority of searches are successful and we’ll be working very hard to make sure that is the case.
In the meantime, and especially in the case it’s just an item or two, we strongly recommend you double-check your bag just in case the items are hidden or mixed in with something else.
Please note that all missing items must be reported within 48 hours of delivery. In the rare event that we are unable to locate your item even after 10 business days of searching, we will make things right and use industry standards to guide reimbursements.
We understand that each item of clothing is more than just an object - it’s something that you chose and a reminder of what you’ve done and where you’ve been.
For that reason, we want to do our best to offer you a fair reimbursement and we follow the International Fabricare Fair Claims Guide to do so. In general, should an item go missing and we’re unable to recover it, we will reimburse up to ten (10) times the charge for treating the garment. Dry Cleaning items that are not recovered will be evaluated on a case-by-case basis and Wash & Fold iems item shall not exceed five (5) times the price of the weight of the wash and fold.
For items that were sent accidentally with your order, we very often recover them and get them back to you. However, FlyCleaners does not take responsibility for any loose items lost when mistakenly placed in our FlyCleaners bag such as watches, jewelry, cufflinks, keys, etc.
FlyCleaners will not be held responsible for any false claims and will seek reasonable and appropriate compensation from those intent on harming the reputation of Dry Cycle Brands, LLC, more commonly known as FlyCleaners. If you have mistakenly received the wrong item, it is your responsibility to notify us and return it.
We reserve the right to change these terms at any time and have the right to refuse service to anyone at any time.